![]() I took a seat near a row of comfortable booths that were set back into the wall. I decided I wouldn’t take any photos and would mind my own business during my visit so I knew I didn’t have anything to worry about. When I checked in, the agents began communicating via their walkie-talkies and gesturing towards me. None of the other lounges served champagne and some of the other lounges were closing their doors for the night. Returning to the American Express Centurion Lounge Mexico CityĪfter my visit to the Aeromexico lounge, I returned to the American Express lounge with the sole purpose of getting a glass of champagne. Frustrated and worried I might end up being escorted out of the lounge by security, I left the lounge to check out the Aeromexico Salon Premier. I was able to get some pictures of my overpriced dinner (yeah, this Centurion Lounge charges for food) and the dining area but when I left my table to explore the lounge and take photos, I was cornered by a concierge team member in the back of the spa area.Īt this time I remained in the quiet and secluded part of the lounge to complete a call to American Express customer service who was extremely apologetic and understanding After my call to customer service, I spoke to the manager/supervisor on duty who sided with his employees. I don’t want to make this post a rant about the legality of taking photos in an airline lounge but this was a reoccurring issue throughout my visit. Cornered By Lounge Staff in the Spa Area of The Centurion Lounge Mexico City She did not inform me of any of the amenities in the lounge and instead handed me a Platinum drink coupon and pointed toward my entrance. Finally, as I was leaving the check-in desk, she gave me her name. I asked for her name but she would not give it to me. She responded, “You just try that.” She took my card, passport, and boarding pass and kept to herself for the remainder of check-in. I can’t take pictures of you or guests but I can photograph the lounge.” Tired and not in the mood to be barked at by an unhappy lounge attendant I responded, “No that’s not actually a policy. As I approached the agent, the agent looked up at me and in a confrontation tone said to me, “No pictures, no pictures, there are no pictures allowed.”įully aware that this was in fact not a stated policy online or on any placard around the lounge, I sort of chuckled. ![]() The American Express logo at check-in Mexico City T2Īs I lowered my camera from my eye, I noticed I was next in line for check-in. Per my own policy and is typically the policy of airlines, hotels, and lounges, I never take photos of employees or other guests. ![]() Upon checking in, I decided to snap a few photos of the American Express logo backlit behind the check-in desk. If you follow me on Twitter, you might have seen a few Tweets about my experience at the lounge. An Awful First Impression at The Centurion Lounge MEX T2 The entrance to the lounge was certainly not the best first impression. This was after I had to lug my bags up the steep staircase. I didn’t realize that there was an elevator to the lounge until much later in the evening. It’s somewhat easy to miss as there’s a poorly marked staircase and no easily accessible elevator. The American Express Centurion Lounge Terminal 2 at Mexico City International Airport is located between the HSBC Premier Lounge and the Aeromexico Salon Premier on the third level of the terminal. I decided to visit the American Express Centurion Lounge first as it had recently been renovated, features an extensive drink menu, and offers guest a free spa service. I opened LoungeBuddy ( Promo Code: xeDiiDxI3q) on my phone to refresh my memory to which lounges I could access. ![]() Aeromexico’s comfortable Boeing 737-800 business classĪfter checking in for my flight to New York City, I made my way through the security checkpoint.
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